Return Shipping for Rejected or Unsold Items

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To maintain our consignor-friendly model and avoid operational costs, Loop & Label does not cover return shipping for rejected or unsold items. This encourages consignors to submit high-quality items aligned with our standards.

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• Rejected Items:

  • If items fail inspection (e.g., poor condition, off-brand, outdated), we’ll notify you via email within 5 business days with photos and reasons.

  • Options:

    • Return at Consignor’s Expense: Purchase a prepaid return label (e.g., USPS or UPS) within 7 days of notification, or we’ll arrange return shipping and deduct the cost (typically $10–$20) from future payouts. ( found on consignor dashboard) 

    • Donate: Opt to donate items to our partnered Sarasota domestic violence shelter (e.g., Safe Place and Rape Crisis Center), with 100% of proceeds from shelter sales supporting their programs. This is the default if no response within 14 days.

    • Unclaimed items after 14 days may be donated without further notice.

  • A $10 restocking fee may apply for batches with over 50% rejected items, deducted from future payouts (waived for established consignors).

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• Unsold Items:

  • Items unsold after 60 days follow the same options: return at consignor’s expense or donate (default unless specified in your agreement).

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• Tip: Use our pre-approval process (photos or video) to minimize rejections and avoid return shipping costs.