TAt Loop & Label, we strive to make shipping simple, sustainable, and transparent for both our customers and consignors. This policy outlines the details for customer orders, consignor submissions, and return shipping for rejected or unsold items. By shopping or consigning with us, you agree to these terms, which support our mission of delivering high-quality, mid to high-end women’s fashion while minimizing environmental impact.

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Customer Shipping (Purchases)

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We ship all orders from our Sarasota, Florida warehouse, ensuring fast and reliable delivery of your curated thrift and consignment items.

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• Order Processing: Orders are processed within 1–3 business days after payment confirmation. You’ll receive a tracking number via email once your order ships.

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• Shipping Rates:

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    Standard Shipping (U.S.): Calculated at checkout based on weight, dimensions, and destination (typically $5–$15 via USPS or UPS Ground).

  • Free Shipping: Available on orders over $100 (pre-tax) within the U.S. to encourage sustainable bulk purchasing.

  • Expedited Shipping: Available at checkout (e.g., USPS Priority or UPS 2nd Day Air, $10–$25 based on location).

  • International Shipping: Offered to select countries (e.g., Canada, UK, Australia). Rates are calculated at checkout (typically $20–$50 via USPS International or DHL). Customs duties and taxes are the customer’s responsibility.

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• Delivery Times:

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    U.S. Standard: 3–7 business days.

  • U.S. Expedited: 1–3 business days.

  • International: 7–21 business days, depending on destination and customs processing.

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• Packaging: All orders are shipped in eco-friendly, branded Loop & Label packaging (recyclable or biodegradable materials) to align with our sustainability commitment.

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• Lost or Damaged Shipments: If an order is lost or arrives damaged, contact us at support@loopandlabel.com within 7 days of delivery. We’ll work with the carrier to resolve the issue, offering a refund or replacement based on availability.

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Consignor Shipping (Submitting Items)

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Consignors are responsible for shipping items to our Sarasota warehouse after pre-approval (via photo or video call, as outlined in our Consignor Policy). This ensures only eligible items are sent, reducing waste and costs.

• Pre-Approval Process: New consignors must submit items for approval via the Wix Consignor Portal (loopandlabel.com/consign) using photos or a live video call (Google Meet, Zoom, or Microsoft Teams). Approved items receive a prepaid shipping label and branded, sustainable packaging.

• Shipping Instructions:

  • Use the provided prepaid label (via USPS or UPS) to mail approved items to our Sarasota warehouse.

  • Pack items securely in our branded packaging to prevent damage. Include a signed digital consignment agreement (via DocuSign).

  • Drop off at a USPS or UPS location or schedule a pickup (available in select areas).

• Cost: Loop & Label covers shipping costs for approved items using prepaid labels, ensuring no out-of-pocket expenses for consignors sending eligible items.

• Timing: Ship items within 7 days of receiving the prepaid label to keep our inventory process efficient. Late shipments may require re-approval.

• Inspection: Items are inspected within 5 business days of receipt for authenticity, condition, and alignment with our standards (mid to high-end brands like Anthropologie, Free People, Vince; new or gently used; current styles).

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Return Shipping for Rejected or Unsold Items

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To maintain our consignor-friendly model and avoid operational costs, Loop & Label does not cover return shipping for rejected or unsold items. This encourages consignors to submit high-quality items aligned with our standards.

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• Rejected Items:

  • If items fail inspection (e.g., poor condition, off-brand, outdated), we’ll notify you via email within 5 business days with photos and reasons.

  • Options:

    • Return at Consignor’s Expense: Provide a prepaid return label (e.g., USPS or UPS) within 7 days of notification, or we’ll arrange return shipping and deduct the cost (typically $10–$20) from future payouts.

    • Donate: Opt to donate items to our partnered Sarasota domestic violence shelter (e.g., Safe Place and Rape Crisis Center), with 100% of proceeds from shelter sales supporting their programs. This is the default if no response within 14 days.

    • Unclaimed items after 14 days may be donated without further notice.

  • A $10 restocking fee may apply for batches with over 50% rejected items, deducted from future payouts (waived for established consignors).

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• Unsold Items:

  • Items unsold after 60 days follow the same options: return at consignor’s expense or donate (default unless specified in your agreement).

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• Tip: Use our pre-approval process (photos or video) to minimize rejections and avoid return shipping costs.

Customer Returns (Purchases)

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For returns of purchased items, refer to our Return Policy (available on loopandlabel.com). Key shipping details:

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• Return Window: Returns are accepted within 3 day request time frame and a 7 days of delivery for refund, store credit, or exchange, provided items are unworn, unwashed, and in original condition.

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• Process: Initiate returns via our Wix Returns Portal. We provide a prepaid return label, with a $7 handling fee deducted from refunds to cover shipping (waived for store credit or exchanges).

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Sustainability Commitment

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We prioritize eco-friendly shipping:

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• Use recyclable or biodegradable packaging.

• Optimize routes with USPS/UPS to reduce emissions.

• Encourage bulk orders (free shipping over $100) to minimize shipments.

• Support donations of unsold items to reduce waste, aligning with our mission.

General Terms

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• Contact: For shipping issues, email support@loopandlabel.com or use our Wix contact form. We respond within 24–48 hours.

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• Disputes: Shipping-related disputes are resolved via arbitration in Sarasota, Florida, per our store policy.

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• Updates: We may update this policy with 30 days’ notice via email or our website.